Our goal is to reduce customer effort, allowing clients to focus more on supporting their organizations. To achieve this, we apply rigor around timing—doing things at stopwatch speed instead of calendar speed & apply rigor on intensity—leveraging the most specialized resources to resolve problems quickly. We also escalate with manufacturers, using our sales relationships to accelerate their customer support.

We build deep, long-lasting relationships with the most talented people in the industry - both in IT & business operations disciplines. Our sales engineers have designed networks for complex, robust research institutions, large state agencies, counties, cities. Our accounting team consists of seasoned professionals with over 50 years of experience in government billing.

We prioritize continuous learning and development through formal product and solution presentations scheduled quarterly and bi-annually.

We also stay close to clients, informally, to create custom learning experiences, leveraging unique opportunities offered by the market and manufacturers to ensure your staff learn and explore tech that adds value to your tech landscape.

We value “full context” for our clients, partners, and employees. For example, we believe it’s inefficient to deliver quotes without fully understanding a client’s intentions and desired outcomes. We are known for hosting efficient meetings with clients, providing complete background to manufacturers, and communicating detailed information with internal teams to eliminate errors and save our clients’ time.

Our internal culture of collaboration is refreshingly human for the IT world. We share knowledge freely, hold “walk-and-talk” sessions, and prefer old-school phone calls. This approach helps us avoid the internal discrepancies often faced by clients dealing with larger, less personal firms, where support divisions sit states away.

Our commitment to world-class quoting and invoicing recognizes the complexities of government planning and spending.

Quoting: We average less than 4 hours for routine quote turnarounds and less than 3 days for complex architectural solutions. We implement a peer review process to ensure accuracy from the first draft.

Invoicing: 90% of orders ship in once complete event with clean emails containing all the information required only after passing through our rigid internal peer review process.